All -
This testing has been completed. At this time, we are not aware of any
ongoing issues and all single sign-on services should be functioning
normally.
If you are experiencing any issues with the UMS Single Sign-On system,
please report the issue via the USIT Service desk, so we can track the
issue through to resolution.
Thanks,
Steve.
On Tue, Oct 9, 2018 at 2:24 PM Steven Premeau <[log in to unmask]>
wrote:
> All -
>
> As part of our efforts to diagnose the failures that triggered the
> roll-back during the Sunday morning's scheduled maintence, we will be
> performing some potentially disruptive testing during tomorrow morning's
> maintenance window.
>
> The actual disruption is expected to be less than 5 minutes of the 15
> minute window.
>
> During this work, there may be issues logging into Box, Zoom, and other
> SAML or InCommon services.
>
> * As before, existing sessions to these applications should not be
> disrupted. In addition, t**his maintenance work will not impact access
> to Blackboard, GMail, MaineStreet, MyCampus Portal or other services using
> the CAS protocol for single sign-on.*
>
> Thank you in advance for your understanding as we work through this
> issue.
>
> Steve.
>
>
> On Sun, Oct 7, 2018 at 6:42 AM Steven Premeau <[log in to unmask]>
> wrote:
>
>> All -
>>
>> Critical issues were discovered during the post maintenance testing
>> that required the upgrade to be rolled back. We are working with the
>> software vendor to determine the cause of these issues and the best course
>> of action. We will schedule another upgrade attempt as when we believe
>> the issues are resolved.
>>
>> All single sign-on services should be functioning normally. If you
>> are experiencing any issues with the UMS Single Sign-On system, please
>> contact IT Support Services at 800.696.4357 or by email:
>> [log in to unmask]
>>
>> Steve.
>>
>> On Thu, Oct 4, 2018 at 10:26 AM Steven Premeau <[log in to unmask]>
>> wrote:
>>
>>>
>>> *What is happening? *
>>>
>>> On Sunday, October, 7, 2018, from 5 a.m. - 5.30 a.m., US:IT Staff will
>>> be performing an upgrade on a portion of the UMS Single Sign-On system.
>>>
>>> The actual downtime during the maintenance window is expected to be 5
>>> minutes, with the remainder of the time being reserved for testing and
>>> verification to ensure that the change is successful.
>>>
>>> During this work, there may be issues logging into Box, Zoom, and
>>> other SAML or InCommon services.
>>>
>>> * Existing sessions to these applications should not be disrupted. In
>>> addition, t**his maintenance work will not impact access to Blackboard,
>>> GMail, MaineStreet, MyCampus Portal or other services using the CAS
>>> protocol for single sign-on.*
>>>
>>> *Why is this work necessary? *
>>>
>>> This work is required for better SAML single sign-on compatibility
>>> with IT services used throughout the University of Maine System, and is the
>>> second milestone in a series of updates that will allow our Single Sign-on
>>> system to support additional web applications.
>>>
>>> *What happens if the work is not successful? *
>>>
>>> If there are major issues during the upgrade or the testing and
>>> verification processes, we will rollback to the version currently in use,
>>> resolve the issues, and reschedule the work for a future date.
>>>
>>> If there are issues with individual services, we will work with the
>>> appropriate vendors to correct the issues.
>>>
>>> If you experience any issues with the UMS Single Sign-On system after
>>> the upgrade, please clear your browser cache and try again. For additional
>>> support, please contact IT Support Services at 800.696.4357 or by email:
>>> [log in to unmask]
>>>
>>> Steve.
>>>
>>
>
> --
> Steven Premeau, Director of Enterprise Systems Architecture &
> Administration
> University Services: Information Technology
> University of Maine System | (207) 581-5836 (desk) | (207) 944-9391
> (mobile)
>
--
Steven Premeau, Director of Enterprise Systems Architecture & Administration
University Services: Information Technology
University of Maine System | (207) 581-5836 (desk) | (207) 944-9391 (mobile)
|
