All - This testing has been completed. At this time, we are not aware of any ongoing issues and all single sign-on services should be functioning normally. If you are experiencing any issues with the UMS Single Sign-On system, please report the issue via the USIT Service desk, so we can track the issue through to resolution. Thanks, Steve. On Tue, Oct 9, 2018 at 2:24 PM Steven Premeau <[log in to unmask]> wrote: > All - > > As part of our efforts to diagnose the failures that triggered the > roll-back during the Sunday morning's scheduled maintence, we will be > performing some potentially disruptive testing during tomorrow morning's > maintenance window. > > The actual disruption is expected to be less than 5 minutes of the 15 > minute window. > > During this work, there may be issues logging into Box, Zoom, and other > SAML or InCommon services. > > * As before, existing sessions to these applications should not be > disrupted. In addition, t**his maintenance work will not impact access > to Blackboard, GMail, MaineStreet, MyCampus Portal or other services using > the CAS protocol for single sign-on.* > > Thank you in advance for your understanding as we work through this > issue. > > Steve. > > > On Sun, Oct 7, 2018 at 6:42 AM Steven Premeau <[log in to unmask]> > wrote: > >> All - >> >> Critical issues were discovered during the post maintenance testing >> that required the upgrade to be rolled back. We are working with the >> software vendor to determine the cause of these issues and the best course >> of action. We will schedule another upgrade attempt as when we believe >> the issues are resolved. >> >> All single sign-on services should be functioning normally. If you >> are experiencing any issues with the UMS Single Sign-On system, please >> contact IT Support Services at 800.696.4357 or by email: >> [log in to unmask] >> >> Steve. >> >> On Thu, Oct 4, 2018 at 10:26 AM Steven Premeau <[log in to unmask]> >> wrote: >> >>> >>> *What is happening? * >>> >>> On Sunday, October, 7, 2018, from 5 a.m. - 5.30 a.m., US:IT Staff will >>> be performing an upgrade on a portion of the UMS Single Sign-On system. >>> >>> The actual downtime during the maintenance window is expected to be 5 >>> minutes, with the remainder of the time being reserved for testing and >>> verification to ensure that the change is successful. >>> >>> During this work, there may be issues logging into Box, Zoom, and >>> other SAML or InCommon services. >>> >>> * Existing sessions to these applications should not be disrupted. In >>> addition, t**his maintenance work will not impact access to Blackboard, >>> GMail, MaineStreet, MyCampus Portal or other services using the CAS >>> protocol for single sign-on.* >>> >>> *Why is this work necessary? * >>> >>> This work is required for better SAML single sign-on compatibility >>> with IT services used throughout the University of Maine System, and is the >>> second milestone in a series of updates that will allow our Single Sign-on >>> system to support additional web applications. >>> >>> *What happens if the work is not successful? * >>> >>> If there are major issues during the upgrade or the testing and >>> verification processes, we will rollback to the version currently in use, >>> resolve the issues, and reschedule the work for a future date. >>> >>> If there are issues with individual services, we will work with the >>> appropriate vendors to correct the issues. >>> >>> If you experience any issues with the UMS Single Sign-On system after >>> the upgrade, please clear your browser cache and try again. For additional >>> support, please contact IT Support Services at 800.696.4357 or by email: >>> [log in to unmask] >>> >>> Steve. >>> >> > > -- > Steven Premeau, Director of Enterprise Systems Architecture & > Administration > University Services: Information Technology > University of Maine System | (207) 581-5836 (desk) | (207) 944-9391 > (mobile) > -- Steven Premeau, Director of Enterprise Systems Architecture & Administration University Services: Information Technology University of Maine System | (207) 581-5836 (desk) | (207) 944-9391 (mobile)