All -

   As part of our efforts to diagnose the failures that triggered the
roll-back during the Sunday morning's scheduled maintence, we will be
performing some potentially disruptive testing during tomorrow morning's
maintenance window.

   The actual disruption is expected to be less than 5 minutes of the 15
minute window.

   During this work, there may be issues logging into Box, Zoom, and other
SAML or InCommon services.

*   As before, existing sessions to these applications should not be
disrupted.  In addition, t**his maintenance work will not impact access to
Blackboard, GMail, MaineStreet, MyCampus Portal or other services using the
CAS protocol for single sign-on.*

   Thank you in advance for your understanding as we work through this
issue.

Steve.


On Sun, Oct 7, 2018 at 6:42 AM Steven Premeau <[log in to unmask]>
wrote:

> All -
>
>     Critical issues were discovered during the post maintenance testing
> that required the upgrade to be rolled back.   We are working with the
> software vendor to determine the cause of these issues and the best course
> of action.   We will schedule another upgrade attempt as when we believe
> the issues are resolved.
>
>    All single sign-on services should be functioning normally.   If you
> are experiencing any issues with the UMS Single Sign-On system, please
> contact IT Support Services at 800.696.4357 or by email:
> [log in to unmask]
>
> Steve.
>
> On Thu, Oct 4, 2018 at 10:26 AM Steven Premeau <[log in to unmask]>
> wrote:
>
>>
>> *What is happening? *
>>
>>   On Sunday, October, 7, 2018, from 5 a.m. - 5.30 a.m., US:IT Staff will
>> be performing an upgrade on a portion of the UMS Single Sign-On system.
>>
>>   The actual downtime during the maintenance window is expected to be 5
>> minutes, with the remainder of the time being reserved for testing and
>> verification to ensure that the change is successful.
>>
>>    During this work, there may be issues logging into Box, Zoom, and
>> other SAML or InCommon services.
>>
>> *   Existing sessions to these applications should not be disrupted.  In
>> addition, t**his maintenance work will not impact access to Blackboard,
>> GMail, MaineStreet, MyCampus Portal or other services using the CAS
>> protocol for single sign-on.*
>>
>> *Why is this work necessary? *
>>
>>   This work is required for better SAML single sign-on compatibility with
>> IT services used throughout the University of Maine System, and is the
>> second milestone in a series of updates that will allow our Single Sign-on
>> system to support additional web applications.
>>
>> *What happens if the work is not successful?  *
>>
>>   If there are major issues during the upgrade or the testing and
>> verification processes, we will rollback to the version currently in use,
>> resolve the issues, and reschedule the work for a future date.
>>
>>   If there are issues with individual services, we will work with the
>> appropriate vendors to correct the issues.
>>
>>   If you experience any issues with the UMS Single Sign-On system after
>> the upgrade, please clear your browser cache and try again. For additional
>> support, please contact IT Support Services at 800.696.4357 or by email:
>> [log in to unmask]
>>
>> Steve.
>>
>

-- 
Steven Premeau, Director of Enterprise Systems Architecture & Administration
University Services: Information Technology
University of Maine System | (207) 581-5836 (desk) | (207) 944-9391 (mobile)