Andrew,
I plan to be on-site on April 26.
Richard
> Date: Tue, 9 Apr 2013 09:52:09 -0400
> From: [log in to unmask]
> Subject: Re: Joebox upgrade windows
> To: [log in to unmask]
>
> Just as an addendum to this, I wanted to note that we advise you be
> on-site if possible during the upgrade, or at least be available to go to
> the site. We have very rarely encountered an issue where the Joebox does
> not reboot properly after the upgrade, and in that case it needs to be
> power cycled to correct the problem. Additionally, although we have not
> yet experienced any problems with this, it is advisable to test things
> behind the Joebox after the upgrade to make sure everything continues to
> work as expected, just to avoid an unhappy surprise the next morning.
>
> If you are not planning to be on-site during the upgrade, please be sure
> to provide us with contact information so we can reach you in the event we
> encounter a problem during the upgrade.
>
> --
> ****************************************
> Andrew W. Henry
> NOC Coordinator
> [log in to unmask]
> ----------------------------------------
> University of Maine System
> ITS, Communications and Network Services
> Networkmaine
> Voice (207) 561-3587
> Fax (207) 561-3531
> ----------------------------------------
> Maine School and Library Network
> 1-888-FOR-MSLN (1-888-367-6756)
> (888 number in-state only)
> ****************************************
>
>
> > -----Original Message-----
> > From: Andrew Henry [mailto:[log in to unmask]]
> > Sent: Friday, April 05, 2013 5:01 PM
> > To: [log in to unmask]
> > Subject: Joebox upgrade windows
> >
> > As has been discussed on this list before, there is a new version of the
> > Joebox software that has been in limited testing. Several sites have
> been
> > using the new version successfully now, and we are ready to make it
> > available for all interested sites. We have reserved some regular time
> > windows that we can do these upgrades in:
> >
> > Wednesdays: 3PM to 5PM
> > Fridays: 3PM to 5PM
> > Sundays: 5AM to 1PM
> >
> > If you are interested in an upgrade, please contact the helpdesk and let
> us
> > know when you would like it done. The upgrade process usually takes
> 15-30
> > minutes to complete, and your configuration is preserved. If you would
> like
> > to upgrade but these timeframes won't work for you, contact us and will
> try
> > to make alternative arrangements.
> >
> > If you have any questions, please don't hesitate to contact the
> helpdesk.
> >
> > --
> > ****************************************
> > Andrew W. Henry
> > NOC Coordinator
> > [log in to unmask]
> > ----------------------------------------
> > University of Maine System
> > ITS, Communications and Network Services
> > Networkmaine
> > Voice (207) 561-3587
> > Fax (207) 561-3531
> > ----------------------------------------
> > Maine School and Library Network
> > 1-888-FOR-MSLN (1-888-367-6756)
> > (888 number in-state only)
> > ****************************************
> >
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