Andrew, I plan to be on-site on April 26. Richard > Date: Tue, 9 Apr 2013 09:52:09 -0400 > From: [log in to unmask] > Subject: Re: Joebox upgrade windows > To: [log in to unmask] > > Just as an addendum to this, I wanted to note that we advise you be > on-site if possible during the upgrade, or at least be available to go to > the site. We have very rarely encountered an issue where the Joebox does > not reboot properly after the upgrade, and in that case it needs to be > power cycled to correct the problem. Additionally, although we have not > yet experienced any problems with this, it is advisable to test things > behind the Joebox after the upgrade to make sure everything continues to > work as expected, just to avoid an unhappy surprise the next morning. > > If you are not planning to be on-site during the upgrade, please be sure > to provide us with contact information so we can reach you in the event we > encounter a problem during the upgrade. > > -- > **************************************** > Andrew W. Henry > NOC Coordinator > [log in to unmask] > ---------------------------------------- > University of Maine System > ITS, Communications and Network Services > Networkmaine > Voice (207) 561-3587 > Fax (207) 561-3531 > ---------------------------------------- > Maine School and Library Network > 1-888-FOR-MSLN (1-888-367-6756) > (888 number in-state only) > **************************************** > > > > -----Original Message----- > > From: Andrew Henry [mailto:[log in to unmask]] > > Sent: Friday, April 05, 2013 5:01 PM > > To: [log in to unmask] > > Subject: Joebox upgrade windows > > > > As has been discussed on this list before, there is a new version of the > > Joebox software that has been in limited testing. Several sites have > been > > using the new version successfully now, and we are ready to make it > > available for all interested sites. We have reserved some regular time > > windows that we can do these upgrades in: > > > > Wednesdays: 3PM to 5PM > > Fridays: 3PM to 5PM > > Sundays: 5AM to 1PM > > > > If you are interested in an upgrade, please contact the helpdesk and let > us > > know when you would like it done. The upgrade process usually takes > 15-30 > > minutes to complete, and your configuration is preserved. If you would > like > > to upgrade but these timeframes won't work for you, contact us and will > try > > to make alternative arrangements. > > > > If you have any questions, please don't hesitate to contact the > helpdesk. > > > > -- > > **************************************** > > Andrew W. Henry > > NOC Coordinator > > [log in to unmask] > > ---------------------------------------- > > University of Maine System > > ITS, Communications and Network Services > > Networkmaine > > Voice (207) 561-3587 > > Fax (207) 561-3531 > > ---------------------------------------- > > Maine School and Library Network > > 1-888-FOR-MSLN (1-888-367-6756) > > (888 number in-state only) > > **************************************** > >