Certificates have been updated and users should now be able to log in to
the Finesse call agent phone queues.  Some work still continues to update
certificates related to reporting, however any errors related to reporting
should not prevent normal phone queue operation, and users should avoid
taking steps at this time to bypass the certificate errors they might
encounter (i.e. making browser or system time changes).



Thank you.



-- 
********************************
Andrew W. Henry

NOC Coordinator
[log in to unmask]
----------------------------------------
University of Maine System
US:IT, Networkmaine
Voice (207) 581-3587
Fax   (207) 561-3531
----------------------------------------
Maine School and Library Network
1-888-FOR-MSLN (1-888-367-6756)
  (888 number in-state only)
********************************



*From:* Andrew Henry [mailto:[log in to unmask]]
*Sent:* Monday, May 20, 2019 9:28 AM
*To:* 'Network Announce List' <[log in to unmask]>
*Subject:* CCX/Finesse call agent login issues



An expired certificate is causing login issues to the Finesse call  agent
web interface this morning.  Work is underway to replace the certificate,
and normal service should be restored soon.  In the meantime, it may be
possible to bypass the certificate error in some browsers, or by setting
the time on your computer to a date prior to May 19th.  Note if you do
change your system time, you should change it back immediately after
successfully logging in.



Updates to this issue will be provided as available.



-- 
********************************
Andrew W. Henry

NOC Coordinator
[log in to unmask]
----------------------------------------
University of Maine System
US:IT, Networkmaine
Voice (207) 581-3587
Fax   (207) 561-3531
----------------------------------------
Maine School and Library Network
1-888-FOR-MSLN (1-888-367-6756)
  (888 number in-state only)
********************************