Certificates have been updated and users should now be able to log in to the Finesse call agent phone queues. Some work still continues to update certificates related to reporting, however any errors related to reporting should not prevent normal phone queue operation, and users should avoid taking steps at this time to bypass the certificate errors they might encounter (i.e. making browser or system time changes). Thank you. -- ******************************** Andrew W. Henry NOC Coordinator [log in to unmask] ---------------------------------------- University of Maine System US:IT, Networkmaine Voice (207) 581-3587 Fax (207) 561-3531 ---------------------------------------- Maine School and Library Network 1-888-FOR-MSLN (1-888-367-6756) (888 number in-state only) ******************************** *From:* Andrew Henry [mailto:[log in to unmask]] *Sent:* Monday, May 20, 2019 9:28 AM *To:* 'Network Announce List' <[log in to unmask]> *Subject:* CCX/Finesse call agent login issues An expired certificate is causing login issues to the Finesse call agent web interface this morning. Work is underway to replace the certificate, and normal service should be restored soon. In the meantime, it may be possible to bypass the certificate error in some browsers, or by setting the time on your computer to a date prior to May 19th. Note if you do change your system time, you should change it back immediately after successfully logging in. Updates to this issue will be provided as available. -- ******************************** Andrew W. Henry NOC Coordinator [log in to unmask] ---------------------------------------- University of Maine System US:IT, Networkmaine Voice (207) 581-3587 Fax (207) 561-3531 ---------------------------------------- Maine School and Library Network 1-888-FOR-MSLN (1-888-367-6756) (888 number in-state only) ********************************