Work completed. SSO should be operating normally.
On Sat, Apr 4, 2020 at 8:35 PM Drew Northup <[log in to unmask]> wrote:
> The problem is taking longer to resolve than expected. Work is continuing.
>
> On Sat, Apr 4, 2020 at 7:46 PM Drew Northup <[log in to unmask]>
> wrote:
>
>> *What is happening?*
>> On Monday, April 4th, 2020, from 8:00 p.m. - 8:30 p.m., US:IT Staff will
>> be
>> performing maintenance on a portion of the UMS Single Sign-On system.
>>
>> During this work, there may be issues logging into Box, Zoom, and other
>> SAML or InCommon services. Access from MyCampus Portal to Mainestreet will
>> be impaired.
>> *Users needing to access MaineStreet should navigate directlyto the
>> MaineStreet login page.*
>>
>> This maintenance work will not impact access to Blackboard, GMail, or
>> other services using the CAS protocol for single sign-on..
>>
>> Existing sessions to applications should not be disrupted.
>>
>> If you receive an error message, you should wait a few minutes and try
>> your request again.
>>
>> *How long will it take?*
>> The actual downtime during the maintenance window is expected to be less
>> than 5 minutes, with the remainder of the time being reserved for testing
>> and verification of the change.
>>
>> *Why is this work necessary?*
>> The single sign on system is not performing as expected, so users are
>> having a sub-optimal experience.
>>
>> *What happens if the work is not successful?*
>> If the server does not resume normal SSO processes on its own within a
>> reasonable period of time then staff will troubleshoot it.
>>
>> For Support of UMS software, services, or systems please contact IT
>> Support Services at 800.696.4357 or by email: [log in to unmask]
>>
>> --
>> ---------------------------------+--------------------------------------
>> Drew Northup | Technical Support Specialist
>> University of Maine System | [log in to unmask]
>> Computing Center | old phone: (207) 561-3513
>> Orono, ME 04469 | new phone: (207) 581-3513
>>
>
>
> --
> ---------------------------------+--------------------------------------
> Drew Northup | Technical Support Specialist
> University of Maine System | [log in to unmask]
> Computing Center | old phone: (207) 561-3513
> Orono, ME 04469 | new phone: (207) 581-3513
>
--
---------------------------------+--------------------------------------
Drew Northup | Technical Support Specialist
University of Maine System | [log in to unmask]
Computing Center | old phone: (207) 561-3513
Orono, ME 04469 | new phone: (207) 581-3513
|
