Work completed. SSO should be operating normally. On Sat, Apr 4, 2020 at 8:35 PM Drew Northup <[log in to unmask]> wrote: > The problem is taking longer to resolve than expected. Work is continuing. > > On Sat, Apr 4, 2020 at 7:46 PM Drew Northup <[log in to unmask]> > wrote: > >> *What is happening?* >> On Monday, April 4th, 2020, from 8:00 p.m. - 8:30 p.m., US:IT Staff will >> be >> performing maintenance on a portion of the UMS Single Sign-On system. >> >> During this work, there may be issues logging into Box, Zoom, and other >> SAML or InCommon services. Access from MyCampus Portal to Mainestreet will >> be impaired. >> *Users needing to access MaineStreet should navigate directlyto the >> MaineStreet login page.* >> >> This maintenance work will not impact access to Blackboard, GMail, or >> other services using the CAS protocol for single sign-on.. >> >> Existing sessions to applications should not be disrupted. >> >> If you receive an error message, you should wait a few minutes and try >> your request again. >> >> *How long will it take?* >> The actual downtime during the maintenance window is expected to be less >> than 5 minutes, with the remainder of the time being reserved for testing >> and verification of the change. >> >> *Why is this work necessary?* >> The single sign on system is not performing as expected, so users are >> having a sub-optimal experience. >> >> *What happens if the work is not successful?* >> If the server does not resume normal SSO processes on its own within a >> reasonable period of time then staff will troubleshoot it. >> >> For Support of UMS software, services, or systems please contact IT >> Support Services at 800.696.4357 or by email: [log in to unmask] >> >> -- >> ---------------------------------+-------------------------------------- >> Drew Northup | Technical Support Specialist >> University of Maine System | [log in to unmask] >> Computing Center | old phone: (207) 561-3513 >> Orono, ME 04469 | new phone: (207) 581-3513 >> > > > -- > ---------------------------------+-------------------------------------- > Drew Northup | Technical Support Specialist > University of Maine System | [log in to unmask] > Computing Center | old phone: (207) 561-3513 > Orono, ME 04469 | new phone: (207) 581-3513 > -- ---------------------------------+-------------------------------------- Drew Northup | Technical Support Specialist University of Maine System | [log in to unmask] Computing Center | old phone: (207) 561-3513 Orono, ME 04469 | new phone: (207) 581-3513