All -

    Critical issues were discovered during the post maintenance testing
that required the upgrade to be rolled back.   We are working with the
software vendor to determine the cause of these issues and the best course
of action.   We will schedule another upgrade attempt as when we believe
the issues are resolved.

   All single sign-on services should be functioning normally.   If you are
experiencing any issues with the UMS Single Sign-On system, please contact
IT Support Services at 800.696.4357 or by email: [log in to unmask]

Steve.

On Thu, Oct 4, 2018 at 10:26 AM Steven Premeau <[log in to unmask]>
wrote:

>
> *What is happening? *
>
>   On Sunday, October, 7, 2018, from 5 a.m. - 5.30 a.m., US:IT Staff will
> be performing an upgrade on a portion of the UMS Single Sign-On system.
>
>   The actual downtime during the maintenance window is expected to be 5
> minutes, with the remainder of the time being reserved for testing and
> verification to ensure that the change is successful.
>
>    During this work, there may be issues logging into Box, Zoom, and other
> SAML or InCommon services.
>
> *   Existing sessions to these applications should not be disrupted.  In
> addition, t**his maintenance work will not impact access to Blackboard,
> GMail, MaineStreet, MyCampus Portal or other services using the CAS
> protocol for single sign-on.*
>
> *Why is this work necessary? *
>
>   This work is required for better SAML single sign-on compatibility with
> IT services used throughout the University of Maine System, and is the
> second milestone in a series of updates that will allow our Single Sign-on
> system to support additional web applications.
>
> *What happens if the work is not successful?  *
>
>   If there are major issues during the upgrade or the testing and
> verification processes, we will rollback to the version currently in use,
> resolve the issues, and reschedule the work for a future date.
>
>   If there are issues with individual services, we will work with the
> appropriate vendors to correct the issues.
>
>   If you experience any issues with the UMS Single Sign-On system after
> the upgrade, please clear your browser cache and try again. For additional
> support, please contact IT Support Services at 800.696.4357 or by email:
> [log in to unmask]
>
> Steve.
>
> --
> Steven Premeau, Director of Enterprise Systems Architecture &
> Administration
> University Services: Information Technology
> University of Maine System | (207) 581-5836 (desk) | (207) 944-9391
> (mobile)
>


-- 
Steven Premeau, Director of Enterprise Systems Architecture & Administration
University Services: Information Technology
University of Maine System | (207) 581-5836 (desk) | (207) 944-9391 (mobile)