Where: UMS Systemwide Contact Center
Start: 07/14/2024 12:00 am
End: 07/14/2024 10:00 am
Scope: UMS CCX/Finesse, call queues

Summary: 
	Will be performing updates to Cisco CCX/Finesse that will require server restarts.  CCX/Finesse will be unavailable at those times.  No extended outage is expected. 

Networkmaine Contact Info: 
	NOC 581-3587

Local/Campus Contact Info during this window of work: 
	NONE / Unknown at this time