Where: UMS Systemwide Contact Center Start: 07/14/2024 12:00 am End: 07/14/2024 10:00 am Scope: UMS CCX/Finesse, call queues Summary: Will be performing updates to Cisco CCX/Finesse that will require server restarts. CCX/Finesse will be unavailable at those times. No extended outage is expected. Networkmaine Contact Info: NOC 581-3587 Local/Campus Contact Info during this window of work: NONE / Unknown at this time