Where: UMS Systemwide Start: 01/08/2023 12:01 am End: 01/08/2023 10:00 am Scope: UMS IVR system, UTSC helpdesk queue, and all other UMS call queues Summary: Will be performing an upgrade to Networkmaine's CCX contact center. This will affect all call queues throughout UMS. Downtime is expected to be less than 60 minutes Networkmaine Contact Info: NOC 581-3587 Local/Campus Contact Info during this window of work: NONE / Unknown at this time