Where: UMS Systemwide
Start: 01/08/2023 12:01 am
End: 01/08/2023 10:00 am
Scope: UMS IVR system, UTSC helpdesk queue, and all other UMS call queues

Summary: 
	Will be performing an upgrade to Networkmaine's CCX contact center.  This will affect all call queues throughout UMS.

Downtime is expected to be less than 60 minutes

Networkmaine Contact Info: 
	NOC 581-3587

Local/Campus Contact Info during this window of work: 
	NONE / Unknown at this time