The problem is taking longer to resolve than expected. Work is continuing. On Sat, Apr 4, 2020 at 7:46 PM Drew Northup <[log in to unmask]> wrote: > *What is happening?* > On Monday, April 4th, 2020, from 8:00 p.m. - 8:30 p.m., US:IT Staff will be > performing maintenance on a portion of the UMS Single Sign-On system. > > During this work, there may be issues logging into Box, Zoom, and other > SAML or InCommon services. Access from MyCampus Portal to Mainestreet will > be impaired. > *Users needing to access MaineStreet should navigate directlyto the > MaineStreet login page.* > > This maintenance work will not impact access to Blackboard, GMail, or > other services using the CAS protocol for single sign-on.. > > Existing sessions to applications should not be disrupted. > > If you receive an error message, you should wait a few minutes and try > your request again. > > *How long will it take?* > The actual downtime during the maintenance window is expected to be less > than 5 minutes, with the remainder of the time being reserved for testing > and verification of the change. > > *Why is this work necessary?* > The single sign on system is not performing as expected, so users are > having a sub-optimal experience. > > *What happens if the work is not successful?* > If the server does not resume normal SSO processes on its own within a > reasonable period of time then staff will troubleshoot it. > > For Support of UMS software, services, or systems please contact IT > Support Services at 800.696.4357 or by email: [log in to unmask] > > -- > ---------------------------------+-------------------------------------- > Drew Northup | Technical Support Specialist > University of Maine System | [log in to unmask] > Computing Center | old phone: (207) 561-3513 > Orono, ME 04469 | new phone: (207) 581-3513 > -- ---------------------------------+-------------------------------------- Drew Northup | Technical Support Specialist University of Maine System | [log in to unmask] Computing Center | old phone: (207) 561-3513 Orono, ME 04469 | new phone: (207) 581-3513