*What is happening?* On Monday, April 4th, 2020, from 8:00 p.m. - 8:30 p.m., US:IT Staff will be performing maintenance on a portion of the UMS Single Sign-On system. During this work, there may be issues logging into Box, Zoom, and other SAML or InCommon services. Access from MyCampus Portal to Mainestreet will be impaired. *Users needing to access MaineStreet should navigate directlyto the MaineStreet login page.* This maintenance work will not impact access to Blackboard, GMail, or other services using the CAS protocol for single sign-on.. Existing sessions to applications should not be disrupted. If you receive an error message, you should wait a few minutes and try your request again. *How long will it take?* The actual downtime during the maintenance window is expected to be less than 5 minutes, with the remainder of the time being reserved for testing and verification of the change. *Why is this work necessary?* The single sign on system is not performing as expected, so users are having a sub-optimal experience. *What happens if the work is not successful?* If the server does not resume normal SSO processes on its own within a reasonable period of time then staff will troubleshoot it. For Support of UMS software, services, or systems please contact IT Support Services at 800.696.4357 or by email: [log in to unmask] -- ---------------------------------+-------------------------------------- Drew Northup | Technical Support Specialist University of Maine System | [log in to unmask] Computing Center | old phone: (207) 561-3513 Orono, ME 04469 | new phone: (207) 581-3513