Hi, Kim,

It sounds like the Download Library notification I get when an item I'm on
hold for is about to come due for someone else and I'm the next person on
the list. It's been awhile since I've had one of those though so I may be
misremembering, but if you provide your patron info and the message info on
the support form at
https://www.maineinfonet.org/download/support/downloadlibrarycontact/ ,
someone will be able to help better determine what's going on.

HTH,
Lynn
______________________________________________
*Lynn A. Uhlman* | Systems Training and Support Librarian

*Maine InfoNet*T (207)581-3088   F (207)581-3095


On Wed, Apr 22, 2020 at 4:25 PM Kim McLaughlin <
[log in to unmask]> wrote:

> I had a patron reach out to me. She has a daughter with 2 books on hold.
> She received a message saying her books would be delivered in one day and
> the next day she received a message saying the books in less than a day.
> She's received that message three days in a row now. I'm hoping someone out
> there might have some idea why she's getting these messages or how she can
> find out when the books will actually arrive.
>
> Thanks,
> Kim McLaughiln, Juvenile Services
> Libby Memorial Library
>