Just as an addendum to this, I wanted to note that we advise you be on-site if possible during the upgrade, or at least be available to go to the site. We have very rarely encountered an issue where the Joebox does not reboot properly after the upgrade, and in that case it needs to be power cycled to correct the problem. Additionally, although we have not yet experienced any problems with this, it is advisable to test things behind the Joebox after the upgrade to make sure everything continues to work as expected, just to avoid an unhappy surprise the next morning. If you are not planning to be on-site during the upgrade, please be sure to provide us with contact information so we can reach you in the event we encounter a problem during the upgrade. -- **************************************** Andrew W. Henry NOC Coordinator [log in to unmask] ---------------------------------------- University of Maine System ITS, Communications and Network Services Networkmaine Voice (207) 561-3587 Fax (207) 561-3531 ---------------------------------------- Maine School and Library Network 1-888-FOR-MSLN (1-888-367-6756) (888 number in-state only) **************************************** > -----Original Message----- > From: Andrew Henry [mailto:[log in to unmask]] > Sent: Friday, April 05, 2013 5:01 PM > To: [log in to unmask] > Subject: Joebox upgrade windows > > As has been discussed on this list before, there is a new version of the > Joebox software that has been in limited testing. Several sites have been > using the new version successfully now, and we are ready to make it > available for all interested sites. We have reserved some regular time > windows that we can do these upgrades in: > > Wednesdays: 3PM to 5PM > Fridays: 3PM to 5PM > Sundays: 5AM to 1PM > > If you are interested in an upgrade, please contact the helpdesk and let us > know when you would like it done. The upgrade process usually takes 15-30 > minutes to complete, and your configuration is preserved. If you would like > to upgrade but these timeframes won't work for you, contact us and will try > to make alternative arrangements. > > If you have any questions, please don't hesitate to contact the helpdesk. > > -- > **************************************** > Andrew W. Henry > NOC Coordinator > [log in to unmask] > ---------------------------------------- > University of Maine System > ITS, Communications and Network Services > Networkmaine > Voice (207) 561-3587 > Fax (207) 561-3531 > ---------------------------------------- > Maine School and Library Network > 1-888-FOR-MSLN (1-888-367-6756) > (888 number in-state only) > **************************************** >