If any of you encounter the same difficulty I did, here is the solution provided by the person at customer service (1-800-801-9268). The problem: error message "do not use special characters <>"%()&+" As Existing applicants, our names had come up on the screen as "Joseph & Catherine..." The solution: Apply as "New" not "Existing"; complete all of the information and get the confirmation. Send email to [log in to unmask] <mailto:[log in to unmask]> providing the priority code, ticket application number and payment confirmation number, and ask that the application be processed according to the Priority level you have. I was told it may take some time to get a reply, as hundreds of people have reported this error. Cathryn C. Spreeman Office of International Students and Scholars University of New Hampshire Hood House 89 Main Street Durham, NH 03824 (603) 862-1508 (telephone) (603) 862-0844 (fax)