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Subject:
Re: Emergency Maintenance: UMS Single Sign-On System — April 4th — 8:00 PM to 8:30 PM
From:
Drew Northup <[log in to unmask]>
Reply To:
- NETANN-L - Networkmaine Network Announcement List <[log in to unmask]>
Date:
Sat, 4 Apr 2020 20:35:47 -0400
Content-Type:
text/plain
Parts/Attachments:
text/plain (54 lines) 
The problem is taking longer to resolve than expected. Work is continuing.

On Sat, Apr 4, 2020 at 7:46 PM Drew Northup <[log in to unmask]> wrote:

> *What is happening?*
> On Monday, April 4th, 2020, from 8:00 p.m. - 8:30 p.m., US:IT Staff will be
> performing maintenance on a portion of the UMS Single Sign-On system.
>
> During this work, there may be issues logging into Box, Zoom, and other
> SAML or InCommon services. Access from MyCampus Portal to Mainestreet will
> be impaired.
> *Users needing to access MaineStreet should navigate directlyto the
> MaineStreet login page.*
>
>  This maintenance work will not impact access to Blackboard, GMail, or
> other services using the CAS protocol for single sign-on..
>
>  Existing sessions to applications should not be disrupted.
>
>  If you receive an error message, you should wait a few minutes and try
> your request again.
>
> *How long will it take?*
> The actual downtime during the maintenance window is expected to be less
> than 5 minutes, with the remainder of the time being reserved for testing
> and verification of the change.
>
> *Why is this work necessary?*
> The single sign on system is not performing as expected, so users are
> having a sub-optimal experience.
>
> *What happens if the work is not successful?*
> If the server does not resume normal SSO processes on its own within a
> reasonable period of time then staff will troubleshoot it.
>
> For Support of UMS software, services, or systems please contact IT
> Support Services at 800.696.4357 or by email: [log in to unmask]
>
> --
> ---------------------------------+--------------------------------------
> Drew Northup                     |          Technical Support Specialist
> University of Maine System       |                [log in to unmask]
> Computing Center                 |             old phone: (207) 561-3513
> Orono, ME 04469                  |             new phone: (207) 581-3513
>


-- 
---------------------------------+--------------------------------------
Drew Northup                     |          Technical Support Specialist
University of Maine System       |                [log in to unmask]
Computing Center                 |             old phone: (207) 561-3513
Orono, ME 04469                  |             new phone: (207) 581-3513

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