*What is happening?*
On Monday, April 4th, 2020, from 8:00 p.m. - 8:30 p.m., US:IT Staff will be
performing maintenance on a portion of the UMS Single Sign-On system.

During this work, there may be issues logging into Box, Zoom, and other
SAML or InCommon services. Access from MyCampus Portal to Mainestreet will
be impaired.
*Users needing to access MaineStreet should navigate directlyto the
MaineStreet login page.*

 This maintenance work will not impact access to Blackboard, GMail, or
other services using the CAS protocol for single sign-on..

 Existing sessions to applications should not be disrupted.

 If you receive an error message, you should wait a few minutes and try
your request again.

*How long will it take?*
The actual downtime during the maintenance window is expected to be less
than 5 minutes, with the remainder of the time being reserved for testing
and verification of the change.

*Why is this work necessary?*
The single sign on system is not performing as expected, so users are
having a sub-optimal experience.

*What happens if the work is not successful?*
If the server does not resume normal SSO processes on its own within a
reasonable period of time then staff will troubleshoot it.

For Support of UMS software, services, or systems please contact IT Support
Services at 800.696.4357 or by email: [log in to unmask]

-- 
---------------------------------+--------------------------------------
Drew Northup                     |          Technical Support Specialist
University of Maine System       |                [log in to unmask]
Computing Center                 |             old phone: (207) 561-3513
Orono, ME 04469                  |             new phone: (207) 581-3513