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Maine Libraries Discussion List <[log in to unmask]>
Fri, 17 Jun 2022 16:07:17 -0400
"Bradley, Ellen" <[log in to unmask]>
"Bradley, Ellen" <[log in to unmask]>
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Welcome to the club - we were yesterday and last Saturday. I've heard from
other libraries, including in Augusta, that he's called them. He asks us
for the names, addresses, and phone numbers of libraries, mostly in cities
with the same name but in different states. Also asked me for some chemical
compound information - a food additive. I told him we charge for printing
and mailing (which we do) and since he had no way to pay me, I was unable
to help him with the articles. He also told me he was at Riverside, and
said he used to go to McArthur in Biddeford.

I'm not sure that there's much we can do - I look at it as he's calling
with reference questions - I spend the time I would with anyone else, don't
chit chat, and let him know when I have other patrons to help. Trying to be
compassionate without getting bogged down in the situation.

Ellen Bradley
Library Director
Turner Public Library

On Fri, Jun 17, 2022 at 3:48 PM [log in to unmask] <
[log in to unmask]> wrote:

> Hello,
> I just got a call from a man who says he is at Riverview Psychiatric
> Hospital in Augusta, Maine. The library director has got calls from him
> before and this is my second one. Each time, he is insistent that we send
> him printed information as he claims that he is not allowed to have
> anything to read. Yet, he comes up with some rather obscure requests for
> information that could really only be found on a computer. I asked him
> today that since he is in Augusta that perhaps he should go through a
> library in Augusta and he said that he tried one and it would only give him
> law information and phone numbers. He then got quite testy and said that
> the people in Maine are sticks in the mud and won't give him information.
> Just checking to see if anyone else has got these calls?
> Thank you,
> Alana DePerte
> Reference Services
> Norway Memorial Library
> 258 Main Street
> Norway, Maine 04268
> (207) 743-5309 ext. 1

Ellen Bradley
Turner Public Library

*Books are just the beginning...*