If any of you encounter the same difficulty I did, here is the solution
provided by the person at customer service (1-800-801-9268).
The problem: error message "do not use special characters <>"%()&+"
As Existing applicants, our names had come up on the screen as "Joseph &
Catherine..."
The solution: Apply as "New" not "Existing"; complete all of the
information and get the confirmation. Send email to [log in to unmask]
<mailto:[log in to unmask]> providing the priority code, ticket
application number and payment confirmation number, and ask that the
application be processed according to the Priority level you have.
I was told it may take some time to get a reply, as hundreds of people have
reported this error.
Cathryn C. Spreeman
Office of International Students and Scholars
University of New Hampshire
Hood House
89 Main Street
Durham, NH 03824
(603) 862-1508 (telephone)
(603) 862-0844 (fax)