Where: UMS Systemwide
Start: 01/08/2023 12:01 am
End: 01/08/2023 10:00 am
Scope: UMS IVR system, UTSC helpdesk queue, and all other UMS call queues
Summary:
Will be performing an upgrade to Networkmaine's CCX contact center. This will affect all call queues throughout UMS.
Downtime is expected to be less than 60 minutes
Networkmaine Contact Info:
NOC 581-3587
Local/Campus Contact Info during this window of work:
NONE / Unknown at this time