Testing during this maintenance revealed an issue with one enterprise
application.  After collecting the information required to open a case with
the vendor, the changes this morning have been rolled back to the prior
state.

At this time, the UMS Single-Sign on system is expected to be fully
functional.

If there are issues with UMS Single Sign-on this morning, please clear your
web browser cookies and try signing in again.  If issues persist, please
contact the IT Service Desk.

Thanks,
Steve.


On Tue, Oct 16, 2018 at 7:48 AM Steven Premeau <[log in to unmask]>
wrote:

> *What is happening? *
>
>   On Wednesday, October, 17, 2018, from 5 a.m. - 6.30 a.m., US:IT Staff
> will be reattempting an upgrade on a portion of the UMS Single Sign-On
> system.
>
>   The actual downtime during the maintenance window is expected to be less
> than 5 minutes, with the remainder of the time being reserved for testing
> and verification to ensure that the change is successful.
>
>    During this work, there may be issues logging into Box, Zoom, and other
> SAML or InCommon services.
>
> *   Existing sessions to these applications should not be disrupted.  In
> addition, t**his maintenance work will not impact access to Blackboard,
> GMail, MaineStreet, MyCampus Portal or other services using the CAS
> protocol for single sign-on.*
>
> *Why is this work necessary? *
>
>   This work is required for better SAML single sign-on compatibility with
> IT services used throughout the University of Maine System, and is the
> second milestone in a series of updates that will allow our Single Sign-on
>  system to support additional web applications.
>
> *What happens if the work is not successful?  *
>
>   If there are major issues during the upgrade or the testing and
> verification processes, we will rollback to the version currently in use,
> resolve the issues, and reschedule the work for a future date.
>
>   If there are issues with individual services, we will work with the
> appropriate vendors to correct the issues.
>
>   If you experience any issues with the UMS Single Sign-On system after
> the upgrade, please clear your browser cache and try again. For additional
> support, please contact IT Support Services at 800.696.4357 or by email:
> [log in to unmask]
>
> Steve.
>
> --
> Steven Premeau, Director of Enterprise Systems Architecture &
> Administration
> University Services: Information Technology
> University of Maine System | (207) 581-5836 (desk) | (207) 944-9391
> (mobile)
>


-- 
Steven Premeau, Director of Enterprise Systems Architecture & Administration
University Services: Information Technology
University of Maine System | (207) 581-5836 (desk) | (207) 944-9391 (mobile)