The change is in place.

Most services appear to be working.  Our testing has indicated issue with a
few services, including:


   - videos.maine.edu (Kaltura)
   - Sagence (a service used at UMPI)
   - Some of our services with EAB
   - EDUCAUSE

  We are working with vendor and campus contacts to get these remaining
issues resolved.

  If you experience any issues with the UMS Single Sign-On system, please
contact IT Support Services at 800.696.4357, via the Service Desk web form
<https://gojira.its.maine.edu/jira/servicedesk/customer/portal/18/create/169>,
or by email: [log in to unmask]

Steve.

On Mon, Jul 8, 2019 at 3:58 PM Steven Premeau <[log in to unmask]>
wrote:

> *What is happening?*
>
> On Wednesday, July 10, 2019, from 5 a.m. - 6 a.m., US:IT Staff will be
> performing maintenance on a portion of the UMS Single Sign-On system.
>
>   The actual downtime during the maintenance window is expected to be
> less than 5 minutes, with the remainder of the time being reserved for
> testing and verification to ensure that the change is successful.
>
>    During this work, there may be issues logging into Box, Zoom, and other
> SAML or InCommon services.
>
> *   Existing sessions to applications should not be disrupted.  In
> addition, this maintenance work will not impact access to Blackboard,
> GMail, MaineStreet, MyCampus Portal or other services using the CAS
> protocol for single sign-on.*
>
> *Why is it necessary?*
>
>   This work is required to install a new "signing key" used to
> authenticate the UMS Single Sign-On system to trusted services, which,
> along with other features, helps protect your identity in those cloud
> services.
>
>   Or existing key is due to expire, and we must transition to a new key to
> maintain service.
>
> *What happens if the work is not successful? *
>
>  US:IT Staff have been communicating with trusted service providers
> regarding this change for the last few weeks to minimize the impact on the
> UMS community.  Some vendors will need to make changes at the same time we
> are performing this maintenance, so there is a chance that there will be
> some issues during the morning of July 10th.   We will work with vendors to
> resolve any discovered issues as quickly as possible.
>
>   If you experience any issues with the UMS Single Sign-On system after
> the update, please contact IT Support Services at 800.696.4357, via the
> Service Desk web form
> <https://gojira.its.maine.edu/jira/servicedesk/customer/portal/18/create/169>,
> or by email: [log in to unmask]
>
> Steve.
>
> --
> Steven Premeau, Director of Enterprise Systems Architecture &
> Administration
> University Services: Information Technology
> University of Maine System | (207) 581-5836 (desk) | (207) 944-9391
> (mobile)
>


-- 
Steven Premeau, Director of Enterprise Systems Architecture & Administration
University Services: Information Technology
University of Maine System | (207) 581-5836 (desk) | (207) 944-9391 (mobile)