*What is happening?*

On Wednesday, July 10, 2019, from 5 a.m. - 6 a.m., US:IT Staff will be
performing maintenance on a portion of the UMS Single Sign-On system.

  The actual downtime during the maintenance window is expected to be less
than 5 minutes, with the remainder of the time being reserved for testing
and verification to ensure that the change is successful.

   During this work, there may be issues logging into Box, Zoom, and other
SAML or InCommon services.

*   Existing sessions to applications should not be disrupted.  In
addition, this maintenance work will not impact access to Blackboard,
GMail, MaineStreet, MyCampus Portal or other services using the CAS
protocol for single sign-on.*

*Why is it necessary?*

  This work is required to install a new "signing key" used to authenticate
the UMS Single Sign-On system to trusted services, which, along with other
features, helps protect your identity in those cloud services.

  Or existing key is due to expire, and we must transition to a new key to
maintain service.

*What happens if the work is not successful? *

 US:IT Staff have been communicating with trusted service providers
regarding this change for the last few weeks to minimize the impact on the
UMS community.  Some vendors will need to make changes at the same time we
are performing this maintenance, so there is a chance that there will be
some issues during the morning of July 10th.   We will work with vendors to
resolve any discovered issues as quickly as possible.

  If you experience any issues with the UMS Single Sign-On system after the
update, please contact IT Support Services at 800.696.4357, via the Service
Desk web form
<https://gojira.its.maine.edu/jira/servicedesk/customer/portal/18/create/169>,
or by email: [log in to unmask]

Steve.

-- 
Steven Premeau, Director of Enterprise Systems Architecture & Administration
University Services: Information Technology
University of Maine System | (207) 581-5836 (desk) | (207) 944-9391 (mobile)