Update as of 7:45am:
video.maine.edu (Kaltura) is now working correctly.
We continue to work with vendor and campus contacts on the remaining
services.
Steve.
On Wed, Jul 10, 2019 at 6:35 AM Steven Premeau <[log in to unmask]>
wrote:
> The change is in place.
>
> Most services appear to be working. Our testing has indicated issue with
> a few services, including:
>
>
> - videos.maine.edu (Kaltura)
> - Sagence (a service used at UMPI)
> - Some of our services with EAB
> - EDUCAUSE
>
> We are working with vendor and campus contacts to get these remaining
> issues resolved.
>
> If you experience any issues with the UMS Single Sign-On system, please
> contact IT Support Services at 800.696.4357, via the Service Desk web form
> <https://gojira.its.maine.edu/jira/servicedesk/customer/portal/18/create/169>,
> or by email: [log in to unmask]
>
> Steve.
>
> On Mon, Jul 8, 2019 at 3:58 PM Steven Premeau <[log in to unmask]>
> wrote:
>
>> *What is happening?*
>>
>> On Wednesday, July 10, 2019, from 5 a.m. - 6 a.m., US:IT Staff will be
>> performing maintenance on a portion of the UMS Single Sign-On system.
>>
>> The actual downtime during the maintenance window is expected to be
>> less than 5 minutes, with the remainder of the time being reserved for
>> testing and verification to ensure that the change is successful.
>>
>> During this work, there may be issues logging into Box, Zoom, and
>> other SAML or InCommon services.
>>
>> * Existing sessions to applications should not be disrupted. In
>> addition, this maintenance work will not impact access to Blackboard,
>> GMail, MaineStreet, MyCampus Portal or other services using the CAS
>> protocol for single sign-on.*
>>
>> *Why is it necessary?*
>>
>> This work is required to install a new "signing key" used to
>> authenticate the UMS Single Sign-On system to trusted services, which,
>> along with other features, helps protect your identity in those cloud
>> services.
>>
>> Or existing key is due to expire, and we must transition to a new key
>> to maintain service.
>>
>> *What happens if the work is not successful? *
>>
>> US:IT Staff have been communicating with trusted service providers
>> regarding this change for the last few weeks to minimize the impact on the
>> UMS community. Some vendors will need to make changes at the same time we
>> are performing this maintenance, so there is a chance that there will be
>> some issues during the morning of July 10th. We will work with vendors to
>> resolve any discovered issues as quickly as possible.
>>
>> If you experience any issues with the UMS Single Sign-On system after
>> the update, please contact IT Support Services at 800.696.4357, via the
>> Service Desk web form
>> <https://gojira.its.maine.edu/jira/servicedesk/customer/portal/18/create/169>,
>> or by email: [log in to unmask]
>>
>> Steve.
>>
>> --
>> Steven Premeau, Director of Enterprise Systems Architecture &
>> Administration
>> University Services: Information Technology
>> University of Maine System | (207) 581-5836 (desk) | (207) 944-9391
>> (mobile)
>>
>
>
> --
> Steven Premeau, Director of Enterprise Systems Architecture &
> Administration
> University Services: Information Technology
> University of Maine System | (207) 581-5836 (desk) | (207) 944-9391
> (mobile)
>
--
Steven Premeau, Director of Enterprise Systems Architecture & Administration
University Services: Information Technology
University of Maine System | (207) 581-5836 (desk) | (207) 944-9391 (mobile)
|
