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Subject:
Re: Scheduled Maintenance: UMS Single Sign-On Service - 10/31/18 5 a.m. - 6 a.m
From:
Steven Premeau <[log in to unmask]>
Reply To:
- NETANN-L - Networkmaine Network Announcement List <[log in to unmask]>
Date:
Wed, 31 Oct 2018 06:12:22 -0400
Content-Type:
text/plain
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This maintenance has completed successfully.

  If you are experiencing any issues with the UMS Single Sign-On system, please clear your browser cache and try again. For additional support, please contact IT Support Services at 800.696.4357 or by email: [log in to unmask]

Steve.


> On Oct 29, 2018, at 9:31 AM, Steven Premeau <[log in to unmask]> wrote:
> 
> What is happening? 
> 
>   On Wednesday, October, 31, 2018, from 5 a.m. - 6 a.m., US:IT Staff will be reattempting an upgrade on a portion of the UMS Single Sign-On system.
> 
>   The actual downtime during the maintenance window is expected to be less than 5 minutes, with the remainder of the time being reserved for testing and verification to ensure that the change is successful.
> 
>    During this work, there may be issues logging into Box, Zoom, and other SAML or InCommon services.  
> 
>    Existing sessions to these applications should not be disrupted.  In addition, this maintenance work will not impact access to Blackboard, GMail, MaineStreet, MyCampus Portal or other services using the CAS protocol for single sign-on.
> 
> Why is this work necessary? 
> 
>   This work is required for better SAML single sign-on compatibility with IT services used throughout the University of Maine System, and is the second milestone in a series of updates that will allow our Single Sign-on system to support additional web applications.
> 
> What happens if the work is not successful?  
> 
>   We were able to work with vendor support staff to test and validate the remaining issue during our last attempt, so we are expecting no issues during this attempt.  However, if there are major issues during the upgrade or the testing and verification processes, we will rollback to the version currently in use, resolve the issues, and reschedule the work for a future date.
> 
>   If you experience any issues with the UMS Single Sign-On system after the upgrade, please clear your browser cache and try again. For additional support, please contact IT Support Services at 800.696.4357 or by email: [log in to unmask]
> 
> Steve.
> 
> -- 
> Steven Premeau, Director of Enterprise Systems Architecture & Administration
> University Services: Information Technology
> University of Maine System | (207) 581-5836 (desk) | (207) 944-9391 (mobile)

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