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"Clark, Deborah" <[log in to unmask]>
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Clark, Deborah
Wed, 21 Nov 2018 15:12:54 +0000
text/plain (64 lines)
Hi All, A few of us had a meeting with two Baker & Taylor reps Monday where library staff had an opportunity to ask questions and provide feedback around customer experience with their TitleSource (TS360) ordering interface . Here is a brief summary of our conversation:

*      Problem- Difficulty ordering juvenile, YA, and adult as separate shipments: Solution- Contact Maine's

         Customer Service rep to set up subaccounts for juvenile and teen shipments. Rep contact info below.

*       Problem- Search engine doesn't search exact titles well: Solution- The reps will pass this complaint to

         the engineering team. Advanced Search and ISBN Search will probably bring better results.

*       Problem- Slowness of delivery of prepub titles: Solution- Contact the customer service rep and to

         report the problem and confirm you have a current BOSS waiver on file to receive titles before

         publication date.

*       Problem- How to avoid ordering duplicate titles: Solution- Use the "Duplicate Check" feature or notice

         the "C" or "O" icons when viewing a title. This tells you it's in your cart or has been ordered

         already.  For a Back Order list, call a customer rep to have them generate a B.O. List for you.

*       Tip: Use book leasing lists to identify popular fiction titles to order. Go to Browse-B&T Lists-Adult-

          Book Leasing Lists.

*       Tip: Use Advanced Search feature to set up Saved Searches for titles you are likely to purchase. Limit

          by audience, starred review, genre, pub date, etc. Every time you run your saved search, you'll get

          more relevant results to quickly move into your cart(s).

  *   Take the time to set up your My Preferences to configure how search results will be generated. This will help you filter out unwanted items. There are good tutorials on how to do this under Help & Training.
  *   Tip: Explore the B&T Lists for movie tie-ins, bestsellers, award winners, etc. to help you identify titles your patrons will probably want. We are working to have MSBA and possibly Cream of the Crop lists included.
  *   Tip: B & T is adding Makerspace materials with MARC records along with summer reading incentive prizes to order.
  *   Tip: B & T can help you find author speakers and sponsorship for children and teen programs- call your cust. rep. for details. They can also help you get publisher props and giveaways and deeper discounts for major reading events like community reads.
  *   Maine's customer service rep for book orders is Kim Waldrop at mailto:[log in to unmask]  or 800-775-1200  ext: 2764
  *   A/V ordering questions should go to Jackie Stocker at [log in to unmask]<mailto:[log in to unmask]> or 800-775-2600 ext. 2162
  *   Don't hesitate to contact your customer service reps!

**Final tip: if your library is not yet an MHEC discount purchasing member:
Here is the introductory webinar link . You'll need to fill out the registration page to get access.

MHEC quick-start guide

MHEC info on our old MSL SCOOP page The FAQ is linked at the bottom of the page under Training.

Let me know if you get stuck or have any questions. MHEC has a great customer service person. You can contact Mike Girardi at [log in to unmask]<mailto:[log in to unmask]> or 413-545-4669 .

Deborah A. Clark, MLIS
Library Management Specialist
Maine State Library
Portland Public Library, Third Floor
5 Monument Square
Portland, ME 04101
1-800-649-7696 Ext. 765
Fax: (207)871-1703
E-mail: [log in to unmask]<mailto:[log in to unmask]>

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