This maintenance has been completed.

On Wed, Jan 3, 2018 at 10:17 AM, Todd E Boynton <[log in to unmask]> wrote:

> Where: REMINDER: UMS System-wide
> Start: 01/07/2018 12:00 am
> End: 01/07/2018 10:00 am
> Scope: Telephony at all campuses
>
> Summary:
>         This is a reminder of previously announced System-wide UCM
> maintenance affecting telephony at ALL campuses.
>
> What is it – Cisco Unified Communications Manager (UCM) is the call
> control processing application that manages all incoming and outgoing phone
> calls on every major campus within UMS.  It also controls all phones on the
> UMM, UMFK, UM and UMA campuses.
>
> Minimizing the impact – Outages are unavoidable and necessary in order to
> complete the upgrade, however, steps have been taken to try to lessen these
> outages.  All crucial phones, gateways, and routers have been registered to
> one subscriber server.  The plan is to upgrade all other servers before
> this one.  Once all other servers are complete this last subscriber will be
> upgraded.  If all goes as planned, the only downtime seen by these crucial
> devices will be when this server is rebooting once it’s completed its
> upgrade.  During that time these crucial devices will re-register with
> other servers that have already been upgraded.
>
> Verifying the upgrade – US:IT staff will verify telephony services once
> the upgrade is complete.  This includes, but is not limited to, testing
> calls to and from UMS campuses, testing helpdesk and other queues, testing
> voicemail, testing attendant consoles, etc….
>
> Networkmaine Contact Info:
>         NOC 581-3587
>
> Local/Campus Contact Info during this window of work:
>         NONE / Unknown at this time
>



-- 
Todd Boynton
University of Maine System
Unified Communications Analyst
US:IT
Networkmaine

(207)581-3549
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