Where: UMS Systemwide Contact Center
Start: 07/14/2024 12:00 am
End: 07/14/2024 10:00 am
Scope: UMS CCX/Finesse, call queues
Summary:
Will be performing updates to Cisco CCX/Finesse that will require server restarts. CCX/Finesse will be unavailable at those times. No extended outage is expected.
Networkmaine Contact Info:
NOC 581-3587
Local/Campus Contact Info during this window of work:
NONE / Unknown at this time